Client Support Channels
A One–Hour Response Guarantee
Every assistance request you send to us will be dealt with within maximum one hour. If for any reason whatsoever your support ticket or email calls for additional assistance from a system administrator, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you make use of our Managed Services package, all of the server management tasks included there will be performed at a time that is convenient for you.
A First–Class Customer Service
- We will be online for you 24–7 to reply to any enquiries that you may have connected with our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. In case you also require help handling server administration procedures, have a glance at our Managed Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and software installation services.
A User–Friendly Help Area
Our Web Site Control Panel is preinstalled for each dedicated server. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most of the help articles have video versions which show all the operations that you can carry out in a highly illustrative manner. You will find the help articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.