What does ?phone support? imply in the world of web hosting?
In case you've ever had a cloud web hosting account before or you've dealt with any other online service, you probably know from your own experience that for certain things it is better to speak with a live person on the phone instead of exchange tickets or e-mail messages. In order to learn more about a particular service before you decide to order it or when something small has to be made, for instance, it'll be easier and a lot faster to do it live. When you can connect with representatives over the phone, it is very likely that you are dealing with a real hosting provider, not a reseller. The type of support that you will get on the phone may differ between different suppliers - from very general issues to professional technical support. Typically most of the suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex technical matters are handled through e-mail and tickets.
Phone Support in Cloud Web Hosting
We know that being able to communicate with a live consultant is rather important, that's why we have 3 support lines all around the world (UK, USA and Australia) and you are able to contact us on the phone for fourteen hours every day. If you consider purchasing one of our cloud web hosting, for example, you are able to give us a call and find out more about our solutions before you order so as to ensure that we do cover all of the system requirements for your sites. After your order, you'll be able to get in touch with us about all the sales or billing troubles you may have, or receive any kind of general or basic tech info that you need. We've aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, that will make it easier to keep track of the communication as well as any new developments in the resolution of your issue.