One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it boost user experience?
If you ever have any inquiries related to the hosting service or you face a problem with your websites, you’ll have to get in touch with the web hosting company’s tech support team. It may not make any difference how promptly they’ll reply when you've got a generic question, but a problem such as a misapplied web app update, for instance, may result in your website becoming damaged or unavailable online. And the longer you have to wait for the support team to get back to you, the longer the website will be inoperative. If you offer services or goods online, any outage will influence your website harmfully and you can lose current or prospective customers. Many web hosting providers, particularly resellers, respond to trouble tickets and emails within 24 hours, but in the online era that is way too long, as visitors will rarely go back to a website that isn’t functioning correctly for extended periods of time.
One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using any of our cloud web hosting and you’ve got a question or confront some complication, you can get in touch with us 24/7/365 by opening a support ticket or by writing an e-mail and we guarantee that you’ll have an answer in no more than one hour. In case the issue can be sorted out, we’ll do it before we reply to you, while in case there’s something that you need to do on your end, we will provide you with all the needed information – what settings to check, what possible solutions to try, etc. Usually, you’ll receive a response within maximum half an hour, which suggests that waiting for hours and hours on end or even for more than 1 day to get assistance is something inconceivable. Our 60-minute reply time guarantee is valid for any query that you might have – technical, billing or general.