A live chat is among the many channels of communication supplied by some hosting suppliers as a part of their support service. Determined by the company, the chat can be used for billing, pre-sales and/or technical support. This method of communication is faster as compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word as compared to a call with an agent. Furthermore, if the problem that you have needs some time to be examined and resolved, you'll be able to do something else in the meantime rather than just waiting, like you would have to do if you call. You can also employ a live chat support service totally free provided that you have world wide web accessibility even when your website hosting provider is located in a different country and they don't have a local phone number you can call.
Live Chat Support in Cloud Web Hosting
As part of the support services that we offer for all of our cloud web hosting, you'll find live chat support that is available every day, even on holidays. You can contact us regardless if you already own an account or not, as we can support you with nearly anything, ranging from supplying you with basic info about our solutions in case you aren't our client yet and you're thinking about ordering one of the packages, to helping you with setting up an email account in an e-mail client. Some problems are more technical and time-consuming, which means that you will need to use the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.