Integrated Ticketing System
What precisely is an integrated ticketing system and what are the benefits of employing one? How is it different from other kinds of customer support?
If you have ordered a hosting plan and you’ve got some enquiries regarding a given feature/function, or in case you have stumbled upon some complication and you need support, you should be able to contact the respective client service staff. All web hosting companies deploy a ticketing system regardless of whether they offer other ways of contacting them along with it or not, since the easiest way to fix a problem most often is to use a ticket. This form of correspondence makes the responses sent by both sides simple to follow and enables the customer support staff representatives to escalate the situation if, for example, a sysadmin has to step in. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you will have to use no less than two different accounts to contact the client service staff and to actually administer the hosting space. Incessantly switching from one account to the other might be a bore, not to mention the fact that it takes quite a lot of time for the majority of web hosting providers to answer the tickets themselves.
Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting come bundled with an integrated trouble ticket system, which is included in our custom-created Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in the same place – invoices, web files, emails, tickets, etc., eliminating the need to go through different admin consoles. If you have any pre-sales or technical questions or any difficulties, you can open a ticket with just several clicks without needing to sign out of your hosting Control Panel. During the process, you may choose a category and our system will present you with a variety of educative articles, which will provide you with more information and which may help you resolve any specific issue even before you open a ticket. We guarantee a ticket response time of maximum 1 hour, even if it is a weekend or a national holiday.